Email Issue

Incident Report for MJP Installations

Postmortem

We were alerted of the issue at 16:59 to our Mail Delivery System rejecting emails being sent from our domain.

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Whilst we were still able to receive emails, we could not reply back to them.

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During our investigation, we discovered that one of our DNS records had been changed to ‘Proxy’ instead of ‘DNS only’.

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At 18:12, our system was restored back to an operational state. We will continue to monitor it’s performance throughout the day.

Posted Sep 27, 2026 - 11:38 UTC

Resolved

Our emailing service has been resolved. We can now send emails to customers again.

Posted Sep 26, 2026 - 18:12 UTC

Investigating

We’re currently experiencing an issue with our email system which may prevent messages sent from us being delivered.

We are working to resolve this issue as quickly as possible. Please call us instead of enquiring by email.

We apologise for any inconvenience.

Posted Sep 26, 2026 - 16:59 UTC

This incident affected: Email Service.